How will I receive the refund?2023-06-13T15:28:07+02:00

The refund will be issued to the original payment method used for the purchase. You will receive a confirmation of the refund via email with the transaction details.

How long will it take to receive the refund after the return?2023-06-13T15:27:38+02:00

Once we receive the returned product and verify its condition, we will process the refund. The time required to complete the refund may vary depending on the payment method and the policies of the issuing bank, usually ranging from 5 to 10 business days.

Who will bear the shipping costs for the return?2023-06-13T15:27:02+02:00

The shipping costs for the return will be the customer’s responsibility, unless the return is due to our error or a product defect.

How can I request a product return and refund?2023-06-13T15:26:23+02:00

To request a product return and refund, you need to contact our customer service, providing the order details and the reason for the return. We will provide you with instructions on how to proceed with the return and send back the product.

How long will it take to receive the new product after the exchange?2023-06-13T15:25:23+02:00

We will make every effort to expedite the exchange process. Once the exchange is processed, we will ship the requested new product to you. The delivery time will depend on your location and the shipping service used.

What happens once I have shipped the product for exchange?2023-06-13T15:24:52+02:00

After shipping the product for exchange, we recommend providing us with the tracking number or proof of delivery. Once we receive the product, we will proceed with the verification of its condition and process the exchange.

Who will bear the shipping costs for the exchange?2023-06-13T15:24:20+02:00

The customer will be responsible for the shipping costs for the product exchange.

How can I request a product exchange?2023-06-13T15:23:46+02:00

To request a product exchange, you need to contact our customer service, providing the order details and explaining the reason for the exchange. We will then provide you with the shipping address where you should send the returned product.

What are the shipping times ?2021-10-31T18:30:44+01:00

Shipping times may vary depending on the product

The cart shows the estimated shipping time and in case of delays the customer will be notified by email or telephone call

Do you ship worldwide?2021-10-31T18:24:01+01:00

For items sold by us, we ship them all over the world.
For items from sellers who sell on Onar Prime, the shipping areas served vary depending on the seller, you can still find out by adding the product to the cart and check if your area is served or not.

What is Onar Drive?2021-10-31T18:12:53+01:00

Onar Drive is a cloud storage platform created by us tailored for you, with Onar Drive you immediately receive 15 GB of free storage space that you can use to share large files or to keep them in a safe place.

Find out more
How can i track my order?2021-10-31T18:08:20+01:00

Once the tracking code is sent to you by email you can track your order from here:

Order tracking
My card has been declined for payment, what can I do?2021-10-31T18:03:07+01:00

There are several reasons why your card was rejected:

Your card has expired
You have not entered the data correctly
There is not enough credit on your card
The system crashed due to attempted fraud
Please try again another time, if the problem persists you can contact Customer Service

Request support
How can i ask for a refund?2021-10-29T17:45:13+02:00

You can request a refund from here

Ask for a refund

Can I ask for a refund?2021-10-31T17:57:15+01:00

The customer can request a refund no later than 14 days from the date of delivery of the product.
The money for the product will be refunded to you, no later than 14 days, on the method you used to pay or will be added to your digital wallet on Onar Prime.
In the event of a request to return the product, the customer must return the product where it will be indicated at his expense unless otherwise indicated by the shopkeeper.

Go to Top