The refund will be issued to the original payment method used for the purchase. You will receive a confirmation of the refund via email with the transaction details.
Once we receive the returned product and verify its condition, we will process the refund. The time required to complete the refund may vary depending on the payment method and the policies of the issuing bank, usually ranging from 5 to 10 business days.
The shipping costs for the return will be the customer’s responsibility, unless the return is due to our error or a product defect.
To request a product return and refund, you need to contact our customer service, providing the order details and the reason for the return. We will provide you with instructions on how to proceed with the return and send back the product.
We will make every effort to expedite the exchange process. Once the exchange is processed, we will ship the requested new product to you. The delivery time will depend on your location and the shipping service used.
After shipping the product for exchange, we recommend providing us with the tracking number or proof of delivery. Once we receive the product, we will proceed with the verification of its condition and process the exchange.
The customer will be responsible for the shipping costs for the product exchange.
To request a product exchange, you need to contact our customer service, providing the order details and explaining the reason for the exchange. We will then provide you with the shipping address where you should send the returned product.
Shipping times may vary depending on the product
The cart shows the estimated shipping time and in case of delays the customer will be notified by email or telephone call
For items sold by us, we ship them all over the world.
For items from sellers who sell on Onar Prime, the shipping areas served vary depending on the seller, you can still find out by adding the product to the cart and check if your area is served or not.
The customer can request a refund no later than 14 days from the date of delivery of the product.
The money for the product will be refunded to you, no later than 14 days, on the method you used to pay or will be added to your digital wallet on Onar Prime.
In the event of a request to return the product, the customer must return the product where it will be indicated at his expense unless otherwise indicated by the shopkeeper.
