What are the shipping times ?2021-10-31T18:30:44+01:00

Shipping times may vary depending on the product

The cart shows the estimated shipping time and in case of delays the customer will be notified by email or telephone call

Do you ship worldwide?2021-10-31T18:24:01+01:00

For items sold by us, we ship them all over the world.
For items from sellers who sell on Onar Prime, the shipping areas served vary depending on the seller, you can still find out by adding the product to the cart and check if your area is served or not.

What is Onar Drive?2021-10-31T18:12:53+01:00

Onar Drive is a cloud storage platform created by us tailored for you, with Onar Drive you immediately receive 15 GB of free storage space that you can use to share large files or to keep them in a safe place.

Find out more
How can i track my order?2021-10-31T18:08:20+01:00

Once the tracking code is sent to you by email you can track your order from here:

Order tracking
My card has been declined for payment, what can I do?2021-10-31T18:03:07+01:00

There are several reasons why your card was rejected:

Your card has expired
You have not entered the data correctly
There is not enough credit on your card
The system crashed due to attempted fraud
Please try again another time, if the problem persists you can contact Customer Service

Request support
How can i ask for a refund?2021-10-29T17:45:13+02:00

You can request a refund from here

Ask for a refund

Can I ask for a refund?2021-10-31T17:57:15+01:00

The customer can request a refund no later than 14 days from the date of delivery of the product.
The money for the product will be refunded to you, no later than 14 days, on the method you used to pay or will be added to your digital wallet on Onar Prime.
In the event of a request to return the product, the customer must return the product where it will be indicated at his expense unless otherwise indicated by the shopkeeper.

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