We understand that such situations can result from distractions, theft, false declarations, fraud, or online scams. We take every report very seriously and are committed to ensuring maximum security and transparency for our customers, employees, partners, and suppliers.

If the courier tracking indicates that the shipment has been delivered but you have not received it, please carry out the following checks:

  • Check with the concierge: If you live in a building with concierge service, verify if the package was left with the concierge.
  • Verify with housemates: If other people live at your address, check if the package was delivered to them.
  • Ask your neighbors: Make sure the package was not delivered to your neighbors.

Sometimes, someone close to you might have collected the shipment on your behalf. Please perform these checks before proceeding with a report.