What should I do if the tracking module on Onar Prime is not working?
If the tracking module on Onar Prime is not working, [...]
Why has my tracking number changed and I can’t track my package anymore?
Often, when the shipment arrives in the destination country, the [...]
What should I do if my package is refused and returned to the sender?
If a package is refused without a valid reason, we [...]
What happens if my address is incorrect and the package is returned to sender?
If the package is returned due to an incorrect address, [...]
What happens if the case is rejected?
If the information collected is not sufficient to establish any [...]
How long will it take to get a response?
Usually within 7 working days, Onar Prime will provide you [...]
What happens after I open a signature denial case?
Onar Prime will conduct an internal investigation, gathering all necessary [...]
What should I do if none of my acquaintances have collected the package?
If you are sure that no one you know collected [...]
What should I do if the package is marked as delivered but I have not received it, or it appears to be tampered with?
We understand that such situations can result from distractions, theft, [...]
